Responsibility, terms and conditions

Responsibility and Booking Conditions

Responsibility:

All activities conducted by Nordnorsk Klatreskole are classified as risk sports and inherently involve a degree of risk. We adhere to stringent routines and regularly update our work patterns. With over 50 years of industry experience and a track record free of major accidents, your safety is our paramount concern.

As a professional company, we consistently strive to meet all requirements and standards. Our guides and instructors are accredited by Nortind/IFMGA, the Norwegian Mountain Sports Forum (NF), or equivalent bodies.

When enrolling in courses or guided activities, guests must adhere to the guidelines provided by our guides and instructors. While we travel together and expect guests to share in the responsibility of ensuring a safe trip, the guide always retains the final decision-making authority.

We strongly recommend all guests and participants have comprehensive travel and accident insurance. Naturally, we also maintain insurance coverage to address our responsibilities.

Payment and Cancellation Rules:

Day Assignment (Guiding/Course):
Payment in full is required at the time of booking.

Svolværgeita:
Full payment is due at the time of booking, with a full refund available for cancellations made up to 14 days before the scheduled trip.

Other Assignments:
Payment terms are agreed upon at the time of order.

Weekly Course:
Full payment is required upon registration. Cancellations made 30 days before the course start date result in a 75% refund. There is no refund for cancellations within 30 days, but if capacity allows, the registration may be rescheduled for a later date in the same year.

Weekend Course:
Full payment is due upon registration. Similar to the weekly course, cancellations made 30 days before the start date result in a 75% refund, and there is no refund within 30 days. Rescheduling is possible if capacity allows.

Skiguiding (Ski Lofoten):
A deposit of 50% of the total amount is required at the time of booking, and the remaining amount is due 45 days before the trip. Cancellations made 45 days before the start date result in a 75% refund of the total amount, with no refund for cancellations within 45 days. Rescheduling is possible if capacity allows within the same calender year.

Participants Under the Age of 18:
Parents/guardians of participants under 18 must sign a declaration of consent upon registration if they are not accompanying the trip. Some courses/trips may require the presence of guardians/parents.

Subject to (Unfavorable) Weather:
While trip cancellations are rare, they can occur. If the guide decides to cancel the day’s activity, the guide fee for that day will be refunded in full. Guests wishing to cancel/change skiing/climbing activities can discuss alternative arrangements. Any additional costs are borne by the guests, and guide fees are non-refundable.

Commenced tours/climbs may be curtailed early due to adverse weather conditions, with such interruptions considered a full day.

Force Majeure:
Events beyond the control of the contracting parties, such as strikes, lockouts, fires, etc., rendering fulfilment of obligations impossible, entitle either party to cancel the agreement without liability.

Complaints:
Complaints must be submitted as soon as possible and no later than the time of departure. Complaints stemming from matters beyond the seller’s control should be directed to the buyer.

All disputes arising between the parties in this agreement or on another basis or between guests and the seller shall be dealt with according to Norwegian law. If the dispute is not resolved amicably, the company’s jurisdiction over the property shall apply.